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SHIPPING INFO

At The Kenley Doll, we are dedicated to providing the best shipping experience for our customers. We offer various shipping methods to ensure your package arrives on time and in perfect condition. Our packaging is carefully designed to protect your doll during transit. We strive to keep our shipping costs affordable and transparent, so you can shop with confidence knowing exactly what to expect. Your satisfaction is our priority!

GENERAL INFO

Our customer care team at The Kenley Doll is committed to delivering exceptional service to our customers. We take pride in offering a wide range of dolls and accessories, and we are always available to assist with any queries you may have. You can reach out to us at any time, and we will ensure that your shopping experience is smooth and enjoyable. Your trust and satisfaction are important to us.

PRIVACY & SAFETY POLICY

PAYMENT METHODS

  • What is a Kenley Doll?
    A Kenley Doll is a beautifully designed, high-quality collectible doll created for both play and display. With detailed features, realistic clothing, and premium materials, Kenley Dolls offer a unique and engaging experience for collectors, children, and doll enthusiasts alike.
  • How do I care for my Kenley Doll?
    To care for your Kenley Doll, gently clean it with a soft cloth, avoid submerging it in water, and store it in a cool, dry place. For hair care, use a wide-tooth comb and avoid harsh hair products. Check out our full Doll Care Tips FAQ for more detailed instructions.
  • How can I order a Kenley Doll?
    You can order your Kenley Doll directly from our website by browsing our collection and simply add it to your cart and proceed to checkout to complete your purchase.
  • How do I track my order?
    Once your order has been shipped, you will receive an email with tracking information. You can use this to track the status of your shipment until it arrives at your doorstep.
  • How can I contact customer support?
    If you have any questions or need assistance, you can reach our Customer Support team via email at thekenleydoll@gmail.com
  • How long do I have to return my Kenley Doll?
    You can return the Kenley Doll within 14 days from the date of purchase. The doll must be in new, unused condition, including all original packaging, accessories, and documentation. It should not be washed, altered, or played with. If the doll is returned with missing pieces, damaged packaging, or signs of wear, it may not be eligible for a refund.
  • How do I initiate a return for my Kenley Doll?
    To start the return process, contact our Customer Service team at thekenleydoll@gmail.com . Be sure to provide your order number, reason for return, and any relevant photos, if applicable. Once your return is approved, you will receive a return authorization (RA) number and shipping instructions.
  • How should I clean my Kenley Doll?
    To clean your Kenley Doll, use a soft, damp cloth to gently wipe the surface. For stubborn dirt or marks, lightly dampen the cloth with mild soap and warm water, then wipe it clean. Avoid submerging the doll in water to prevent damage. Make sure to dry the doll completely after cleaning.
  • Can I wash the Kenley Doll hair?
    It is not recommended to wash the hair as it may cause damage.
  • How can I prevent my Kenley Doll’s hair from getting tangled?
    To prevent tangling, gently finger comb through the doll’s hair regularly or using a doll hairbrush. Store the doll’s hair in a loose braid or ponytail when not in use, and keep the hair out of direct contact with rough surfaces that may cause knots.
  • Can I use hair products on my Kenley Doll's hair?
    We recommend avoiding hair products like gel, hairspray, or oils, as they can damage synthetic fibers. If you need to detangle, use a doll hair conditioner or fabric softener diluted in water, but always do a patch test first to ensure it won’t harm the hair.
  • How should I handle my Kenley Doll to prevent damage?
    To avoid damage, always handle your Kenley Doll gently. Support the body when moving the doll, rather than pulling on its arms or legs. Avoid dropping the doll, and make sure it’s stored in a safe spot where it won’t be knocked over or handled too roughly.

FAQ

FAQ
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